Everything you need to know about Transcorp’s logistics solutions, operations, tracking, and support across the GCC — all in one place.
800 (24455)
Everything you need to know about Transcorp’s logistics solutions, operations, tracking, and support across the GCC — all in one place.
800 (24455)
Frequently Asked Questions
General Information
What services do you offer?
Transcorp provides end-to-end logistics solutions across the GCC, including road freight (FTL/LTL), cross-border transport, customs clearance, contract warehousing, e-fulfilment, last-mile delivery, GDP-compliant cold chain, and specialist white-glove logistics. Our services are integrated under one operating platform for greater visibility, control, and efficiency.
What is a temperature-controlled shipment?
A temperature-controlled shipment is the transport of goods that must remain within a specific temperature range throughout storage, transit, and delivery. This is essential for products such as healthcare supplements, food, beverages, and sensitive cosmetics. Transcorp uses monitored refrigerated fleets and strict handling processes to protect product integrity at every stage.
What industries do you serve?
We support a wide range of industries, including food & beverage, FMCG, retail, e-commerce, beauty & luxury, industrial, healthcare, and manufacturing. Our solutions are designed for businesses that require reliable, scalable, and precision-led logistics operations.
Which countries do you cover?
Transcorp operates across six GCC markets: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Through one regional operating model, we help clients manage cross-border logistics with consistent service standards across every market.
How do I get a quote for your services?
When it comes to road freight (FTL and LTL) you can mention your shipment type, where from and to, alongside the measurements and weight characteristics and their value and you can get an instant quotation here. For other services, you can either fill a form and hear back from our sales team or reach out on the channels display in our Contact Us page.
Account Management
How can I contact customer support?
For order-related issues, shipment tracking, or customer support : customercare@transcorp-intl.com
For collaboration opportunities, partnership requests, or sales inquiries : hello@transcorp-intl.com
For job opportunities, career inquiries, or recruitment-related matters : careers@transcorp-intl.com
For supplier communication, procurement requests, or vendor inquiries : procurement@transcorp-intl.com
How do I create an account with your company?
You can create an account by filling out the inquiry form on our website following which one of our representatives will contact you to facilitate the procedure.
Services
What is a dark store service and how does it benefit e-commerce businesses?
A dark store is a fulfillment facility designed specifically for online orders rather than walk-in customers. It allows faster picking, packing, and dispatch from locations closer to demand zones, helping e-commerce businesses reduce delivery times, improve order accuracy, and scale operations efficiently—especially for same-day and next-day delivery models.
Do you offer leasing services?
Yes. Transcorp offers flexible fleet and logistics leasing solutions based on operational needs and availability. This may include dedicated vehicles, temperature-controlled vans, and outsourced logistics resources for businesses that need additional capacity without investing in their own fleet or infrastructure. Please contact our team for tailored options.
Customer Support
What days of the week do you operate?
We operate 7 days a week, including holidays, during these hours:
UAE: 2am-10pm.
Qatar: 5am-9pm.
KSA: 9am-9pm.
Who should I contact if I have any issues or concerns?
You can reach out to your account manager or any representative who has been supporting you. Additionally, our customer service team is available for support on customercare@transcorp-intl.com
Acquisition & Transition
Will the unification affect my current services or operations?
No. All current services, processes, and points of contact remain in place. The unification enhances our capabilities without disrupting your day-to-day operations, delivering the same experience, now with greater scale, efficiency, and support.
Will pricing or contracts change after the unification?
Existing agreements remain unchanged. Over time, clients may benefit from more competitive pricing structures and optimized solutions as a result of increased scale and operational efficiencies.
Will I still work with the same team?
Yes. Your existing contacts and account management structure remain the same. The difference is that your team is now backed by a larger, more capable platform.
Does the unification introduce new services?
Yes. The unification expands our service portfolio, offering clients access to additional capabilities across freight, cold chain, fulfilment, and cross-border logistics, all integrated under one platform.
Will service quality be affected during the transition?
No. The unification is designed to strengthen service delivery, not disrupt it. Clients will experience improved consistency, enhanced visibility, and stronger operational performance.
What benefits does unification bring to clients?
The unification creates a more powerful logistics platform, combining expertise, infrastructure, and technology to deliver faster operations, better coverage, and more scalable solutions across the GCC.
Will systems or tracking platforms change?
For now, systems remain consistent to avoid disruption. Any future enhancements will be introduced gradually, with clear communication, and will improve visibility and user experience.
Does this change your geographic coverage?
Coverage remains the same but is now more connected and efficient. The unification strengthens cross-border capabilities across all GCC markets.